TERMS AND CONDITIONS

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1."FLOWell Holistic Sport Nutrition" 

 

a) “FLOWell” and the Web Site www.flowprotein.co.uk is the e-commerce channel of FLOW FIT AND HEALTHY LTD, a company incorporated in England and Wales, company registration number 11749735, registered address: 20-22 Wenlock Road, London, England, N1 7GU

b) The material in the Web Site is copyright to FLOW FIT AND HEALTHY LTD or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

c) Our store is hosted on Wix Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

2. CONTACT

 

a) You may contact us by email at: info@flowprotein.co.uk or using chat box.

 

3. ORDERING PRODUCTS

 

a) You may order products from the Web Site by submitting a completed order form through the check-out procedure. 

b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail.

 

4. DELIVERY

 

We aim to deliver your order as soon as possible. Orders for delivery on the UK mainland should arrive within 2-5 business days later by carrier or Royal Mail. If you need express delivery please contact us at info@flowprotein.co.uk and we will let you know what we can do.

Please see below for delivery costs:

Standard UK delivery up to 2kg (2-5 working days): £3.49

Standard UK delivery over 2kg (2-5 working days): £5.49

International delivery (Europe) up to 2kg  (3-7 working days): £4.5

International delivery (Europe) over 2kg - please contact us to calculate the shipping costs.

 

Free deliver for UK  mainland for orders over £55

Samples - FREE SHIPPING

5. RETURNS

If you change your mind or wish to cancel your order you can return it to us within 30 days provided that it is un-open and in the same condition in which it arrived. Please note that you will be responsible to return the items at your own cost.

A refund to your credit card or original payment method will be made upon the successful return of the order.

 

Your satisfaction is our priority. If for any reason you are not happy with the received products or the service you have received from us, please e-mail us info@flowprotein.co.uk and we will do our best to help. 

 

6. OTHER INFORMATION

 

Web Site Information

a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

 

Description of Products

a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

 

The Price and Payment

a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made by credit card or PayPal at the time we accept your order. (the payment methods we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price listed.

 

9. GENERAL

a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction